# Troubleshooting

## The editor will not open, or spins forever

- Check the embed `<script>` is actually on the site — once, before `</head>` — and
  that the site is published and reachable.
- The site may be waking from sleep on a free host. Give it 10–20 seconds and retry.
- Hard-refresh with Ctrl+Shift+R.
- Still stuck: contact the team with the site URL.

## My edits do not show on the live site

- Edits go live on save. Hard-refresh (Ctrl+Shift+R) to bypass the browser cache;
  static assets are cached for about 10 minutes.
- Check you edited the right site — the `data-key` in the page must match the Site ID
  on the card.

## The site is read-only and I cannot edit

The plan may have lapsed, or a downgrade left more sites than the new plan allows. Go
to **Billing** and upgrade, or free up a site slot. When slots become available,
locked sites unlock automatically.

## A slider, gallery or menu is not detected

Reload the editor with Ctrl+Shift+R. Detection covers all common patterns; if a
specific one is missed, contact the team with the site URL — the scanner gets extended
quickly.

## An AI feature says quota or limit reached

That is a temporary daily limit at the AI provider, not your account. Try again later.
No tokens were spent.

## Out of tokens

Wait for the monthly reset on a paid plan, or top up in Billing. Packs start at 100
tokens for $2. See [AI tokens](https://qixoo.app/docs/ai-tokens.md).

## The magic sign-in link does not work

Links live 15 minutes and work once. Request a fresh one and check your spam folder.
The sender is `noreply@qixoo.app`.

## No "Continue with Google" button

Hard-refresh the sign-in page. If it persists, contact the team.

## Signed into the wrong account

Sessions are per-browser. Sign out with the arrow icon at the bottom of the sidebar,
or use a private window. The bottom-left of the sidebar shows which email you are
signed in as.

## An image changed by itself

On an AI-generated site this means the photo-copying step did not run for that image,
so the page still points at the stock library where the same address can later serve a
different picture. It is not something you did wrong and it costs nothing. Contact the
team with the site name and the photos get re-copied. You can also fix it yourself:
click the image → Replace image → upload or pick one, and that photo is fixed for good.

## Something else

Use the in-app support chat, or "Message the team" for a human. Include the site URL
and a short description.